CALL US TOLL FREE: 1-800-360-EECI
Energy Equipment and Control Inc.
Return Policy

EFFECTIVE  - January 1, 2003

RETURNS WILL NOT BE ACCEPTED WITHOUT THE FOLLOWING TERMS:

  1. No returns will be accepted without a “Return Authorization” (RA) from EECI.   Any returns sent via UPS or other common carrier, without prior written authorization, will not be accepted and will be sent back to customer at customer’s expense.

  2. New and unused products must be returned within 30 days of purchase or at the discretion of EECI.
    • Items must be in original condition within date code and boxes must not be marked or damaged.
    • Specially ordered items will be subject to vendor discretion and may be denied or subject to a re-stock fee.
    • If an order is placed with a vendor and then cancelled and EECI cannot stop shipment from the vendor, customer will be subject to any re-stock fee or condition vendor imposes on EECI.

  3. Warranty Returns:
    • All Warranty Returns must have written authorization from EECI before return can be made via, counter service or common freight carrier.
    • Items must have warranty tag completed properly and attached to item.
    • Customer must indicate on return tag specific reason for the return.   “Defective Material” will not be accepted for the reason code.
    • EECI will not be responsible for filling out the Warranty Return Tag (WRT).
    • All Warranty Returns shall be subject to manufacturer’s date code policies.  Any item past manufacturer’s date code policy may be denied.

  4. General Terms: EECI requests that when making any return or obtaining authorization please have the following information.
    • Date of Purchase
    • Sales Order Number & Invoice Number
    • Customer PO Number
Your cooperation with this policy will allow us to process your returns and issue your credit or replacement more quickly and efficiently, Thank you for your understanding and cooperation.